Shipping policy



ZentaraStore Shipping Policy

At ZentaraStore, we aim to provide a simple and transparent shipping experience for customers across Australia.

We currently ship within Australia only and offer free standard shipping on all orders.

ORDER PROCESSING TIMES

Order Cut-Off Time
Orders placed before 5:00 PM (AEST/AEDT) are processed on the same business day. Orders placed after this time will be processed on the next business day.

Handling Time
Orders are typically prepared and processed within 1–4 business days (Monday to Friday).

Transit Time
Estimated shipping transit time is approximately 6–12 business days (Monday to Friday), depending on the delivery location and carrier operations.

Estimated Delivery Time
Most orders arrive within approximately 7–14 business days from the date of purchase.

Please note that delivery times are estimates only and may occasionally vary due to courier delays, peak periods, weather conditions, or other external factors outside our control.

SHIPPING CARRIERS

We work with trusted shipping partners within Australia, including:

  • Australia Post

  • Cainiao

  • UPS

  • FedEx

The carrier used may vary depending on the product, destination, and shipping availability.

SHIPPING COSTS

Free Standard Shipping
All orders placed through ZentaraStore qualify for free shipping within Australia. No minimum purchase amount is required.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Customers can monitor their shipment through our Track My Order page.

We do not send automated shipping updates or delivery notifications via SMS. Text communication is only used when a customer directly requests support through text messaging.

DELIVERY ISSUES

If your order experiences delays, arrives damaged, or appears lost in transit, please contact our customer support team and we will assist you as quickly as possible.

CONTACT INFORMATION

Store Name: ZentaraStore
Address: 23 Sunbird Way, Kialla, VIC 3631, Australia

Email: support@zentarastore.com
Phone: +61 405 171 113

Customer Support Hours:
Monday to Friday — 9:00 AM to 5:00 PM (AEST/AEDT)

Our support team aims to respond to enquiries within 24 business hours. Messages received during weekends or public holidays may be answered on the next business day.